Frequently Asked Questions
Welcome to our FAQs page, your go-to resource for answers to common questions. Explore a comprehensive list of frequently asked questions, providing clarity on various aspects of our products, services, and policies.
The Healthx app is available on both the iOS App Store and Google Play Store for free, depending on your device.
You can sign up on the Healthx app from anywhere in the world and avail our services once you have chosen your preferred subscription.
We currently offer payments through wallet, bank transfers, and credit or debit cards through which you can easily pay right through the app.
There is no cancellation option, but your subscription automatically ends at the end of the month. You may uninstall the app to quit the access you have to the app.
If the payment method doesn’t work properly, try the following:
1. Try to update the app Via App Store or Play Store
2. Restart your device.
3. Try to uninstall and reinstall the app again.
If the problem still exists, contact our Technical Support Team 24/7 at our Contact center number 021 38282433. Or via email “support@healthxpakistan.com” Or to pay for our service, you may go to any nearest bank, Easy paisa outlet, Jazz cash outlet, or any courier service outlet and show them this invoice number “286924481” to send the due amount.
Common Queries
You can try the following to fix this issue:
1. Check your internet connection.
2. Switch to another stable connection.
3. Disable your device from consuming, downloading, streaming or updating in the background.
If you still face the issue, call us on our contact center number contact. Or via email Email to be Updated.
The app allows you to connect to the doctor through voice call or video calls 24/7 according to your own needs with a very user friendly interface. If any issue persists, contact us as
info@healthxpakistan.com.
All information that is shared with Healthx is private and confidential with no one other than you having access to it. No information will be shared with your company or anyone else unless required by law, in which case, we will first take your permission in form of a written consent to release the information.
In order to connect to the doctors and avail the advantages of the care packages provided by Healthx while sitting within the comfort of your home and being connected with your health provider, it is necessary to enroll in the app and subscribe to it.
No, you won’t be charged until you manually proceed to do so.